DB DataComms Ltd

VoIP Phone Systems

Replace the creaking phone system — keep your numbers and gain modern control.

If your PABX is holding you back (no remote working, costly line rental, engineer visits for simple changes), we’ll move you to a hosted VoIP platform. Same numbers, clearer call flows, softphones or handsets, call recording, queues and reporting — installed with minimal disruption.

Modern VoIP desk phones and softphone setup
What you’re dealing with

Old PABX pain

Can’t work from home, no call recording, busy tones, and you pay for lines you barely use.

Admin friction

Simple changes (IVR, opening hours, new users) need a site visit and a bill.

Risk & downtime

No failover if the line dies. Ageing hardware you’re nervous to touch.

The fix

Hosted VoIP

Numbers move to SIP. Users run a desk phone, mobile or browser. Add features in minutes.

Modern call flows

IVR, queues, hunt groups, time rules, voicemail-to-email, recording and analytics.

Built-in resilience

Carrier failover and 4G/router backup so calls keep landing even if the site drops.

Choose the right route

Three common setups we deploy.

Hosted VoIP (per-user)

Simple, flexible and fast to deploy. Ideal for most offices and multi-site teams.

SoftphonesDesk phonesQueuesRecording

Teams Phone integration

Use Microsoft Teams as the phone app. Keep headsets and your Teams workflow.

Direct routingNumber portingCompliance

3CX / Hybrid

When you want deeper call centre features or local control. Still cloud-first, with onsite gateways if needed.

WallboardsAdvanced IVRCRM pop
Typical pricing

Clear plans — licences monthly, install fixed.

Essentials

~ £10–£15 / user / month
  • Softphone or desk phone
  • IVR, hunt groups, time rules
  • Voicemail-to-email

Business

~ £15–£20 / user / month
  • Call recording & analytics
  • Queues & overflow logic
  • MS Teams or CRM click-to-call

Contact Centre

POA
  • Wallboards & reporting
  • Advanced IVR / skills routing
  • QA tools & compliance capture
We’ll scope numbers, porting, handsets/headsets and call flows, then give you a fixed install price. Licences/minutes billed monthly.
How we deliver

From brief to live lines with minimal disruption.

1) Discover

Numbers, lines, call routes, users, sites, hardware.

2) Design

IVR & time rules, queues, recording, device plan.

3) Port & build

SIP and carriers, test tenants, pilot users.

4) Cutover

Nights/weekend if needed, clear rollback and failover.

5) Handover

Training, admin guide, wallboards/reporting set.

Quick answers

What most teams ask us.

Can we keep all our phone numbers?
Yes. We port all numbers to SIP with a scheduled cutover. We can split/rationalise ranges if you want fewer lines.
Do we need new handsets?
Not always. Many clients go softphone + headset. If you prefer desk phones we’ll spec compatible models and PoE.
What about call recording and compliance?
Recording, retention rules and access controls can be enabled per-queue or per-user. We’ll set policies that fit your sector.
How long does it take?
Small offices: days. Multi-site or contact-centre: phased over weeks. We often cut over at weekends to avoid disruption.

Ready to retire the old system?

Send your current setup (lines, users, any pain points) and we’ll reply with a clear plan and fixed price.
Get a quick quote Email your brief